Take shelter
Turn on your hazard lights and move your vehicle away from traffic as far to the right of the road as possible. This helps to avoid a collision and indicate that your vehicle has broken down. To make your vehicle as visible as possible, keep your hazard lights flashing and turn on the interior lights, especially at night. If you want to get out of the vehicle to check out the problem, the safest way to do so is from the passenger side, not the driver's side. If you prefer to stay in the vehicle, keep the doors locked.
Call for help
If you have a cellphone and your insurance coverage includes roadside assistance, contact the roadside service immediately. If you’re insured with Intact, you can request roadside assistance directly from the app or call the phone number listed on your proof of insurance. If you don’t have roadside assistance, call any emergency roadside service that can help you contact the nearest garage or towing company.
To send help to you quickly, the dispatcher will want to know your exact location. If you’re in the countryside or in natural surroundings, describe where you are. For example, is there a specific landmark that might help people find you? If you’re on a busy road, specify the nearest exit or the last tourist attraction you passed. When in doubt, it's better to give more information rather than less.
